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<br />SURPRISE POLICE DEPARTMENT <br /> <br />“WE CARE” PROGRAM (formerly RUOK) ADM-29 <br /> <br />DATE DATE REVISE CALEA STANDARDS PAGE <br />ISSUED EFFECTIVE DATE MET <br />1 of 5 <br />06-10-05 02-13-09 YES <br />05-27-05 <br /> <br /> <br />I. PURPOSE <br /> <br />The “WE CARE” Program is an automated alert system designed to telephone a <br />senior or home-bound participant once a day in order to check their welfare. If <br />the daily call is not answered after three (3) attempts within a maximum time of <br />30 minutes, an automatic alert tone will be generated and personnel from the <br />Surprise Police Department will be dispatched to the home of the participant to <br />conduct a welfare check. <br /> <br />II. POLICY <br /> <br />It is the policy of the Surprise Police Department that all personnel be aware of <br />the function and procedures of the “WE CARE” Program. <br /> <br />III. DEFINITIONS <br /> <br />A. Program Coordinator: The designated Department staff member <br />assigned to oversee the program. <br />B. WE CARE: An automated alert system designed to telephone a senior or <br />home-bound participant once a day to check on their welfare. <br />C. Surprise Citizens’ Patrol (SCP): The Surprise Police Department’s <br />citizen’s volunteer group. <br />D. Alert: A message generated by the “WE CARE” system when the <br />participant fails to answer the telephone. The alert will be indicated by a <br />message on the “WE CARE” monitor, paper printout generated on the <br />designated printer within the Communications Section and an audible <br />alert tone on the “WE CARE” speakers connected to the “WE CARE” <br />dedicated computer. <br />. <br />IV. TRAINING <br /> <br />All Surprise Citizens’ Patrol members will be provided training on the procedures <br />of the “WE CARE” Program during the SCP Academy. Communications Officers <br />and Patrol Officers will be provided training on the procedures of the “WE CARE” <br />Program during the officer’s post-academy or Communications orientation <br />training. In addition, updated refresher training will be delivered as necessary. <br />Training will be coordinated through the Department Training Coordinator. Each <br />group will receive training specific to their function in the following: <br /> <br />A. Registration and application screening <br />B. Field interviews and home visits <br /> <br />