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<br />SURPRISE POLICE DEPARTMENT <br /> <br /> <br />PARK RANGER PROGRAM OPS-44 <br />Effective Date Revised Date Last Review Date <br />Page 1 of 4 <br />09-05-2008 01-21-2021 12-2020 <br /> <br /> <br />I. PURPOSE <br /> <br />The purpose of this directive is to provide practices and procedures for the <br /> <br /> <br />II. POLICY <br /> <br />The Park Ranger Program will provide a high level of customer service to the public <br />in an efficient, professional, and courteous manner while providing a uniformed <br /> <br /> <br />III. PROCEDURE <br /> <br />A. Park Ranger Responsibilities <br /> <br />1. Interact with and assist park patrons and provide a high level of <br />customer service. <br />2. Patrol all city parks during each shift. Obtain information regarding <br />special events or activities of interest at city parks and attend when <br />requested and approved by the appropriate supervisor. Attending <br />events and activities may require the park ranger to adjust their <br />regular schedule. <br />3. Patrol city parks by vehicle, bicycle, or on foot, and observe activities <br />of park patrons and identify inappropriate, unsafe, or suspicious <br />behavior and tactfully resolve issues with the individual/s involved. <br />4. Identify unsafe conditions such as environmental or equipment <br />issues, and take appropriate actions to ensure park patrons <br />safety. Violent or dangerous conditions shall be reported for <br />police response as appropriate. <br />5. Document and report damage and vandalism to park equipment <br />and structures. <br />6. Provide education to the public pertaining to park rules and <br />regulations, location of parks, and park amenities. <br />7. Provide continual information regarding park activities for the police <br />department and other city departments for public safety and <br />emergency issues. <br />8. Work with other department members to reduce criminal activities and <br />enhance customer service in city parks. <br /> <br /> <br />